Terms & Conditions

Effective Date: January 1, 2025

Introduction

Welcome to Ceylon Tour Hub. By accessing or using our platform, you agree to these terms and conditions. Please read them carefully before continuing to use our services.

Platform Purpose

Ceylon Tour Hub is designed to connect travelers worldwide with tour agents and drivers in Sri Lanka. The platform serves as a directory and communication tool to facilitate connections but does not manage or process bookings, payments, or transactions between users.

• No Payment Responsibility: We are not responsible for any payments, refunds, or financial disputes between travelers and service providers.
• No Booking Management: All arrangements, including scheduling and booking, are managed directly between the traveler and the service provider.

User Responsibilities

For Travelers:

• Ensure that you verify the authenticity of the service provider before making any commitments.
• Address any disputes or disagreements directly with the service provider.
• You may report misconduct or issues via our platform for review.

For Service Providers:

• Provide accurate and professional profiles on the platform.
• Deliver services in a professional, ethical, and timely manner.
• Misconduct or repeated complaints may result in suspension or removal from the platform.

Prohibited Activities

Users are prohibited from engaging in the following activities:

• Posting false or misleading information.
• Using the platform for unlawful purposes.
• Harassing or abusing other users.
• Attempting to compromise the platform’s security or functionality.

Disclaimer

Ceylon Tour Hub acts as an intermediary platform and is not liable for the conduct, quality of services, or disputes between travelers and service providers.

Changes to Terms

We reserve the right to modify these terms and conditions at any time. Updates will be posted on this page with the effective date.